bdok1 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between the bdok1 platform and its users. By using bdok1's website, mobile version or any related services, you agree to these terms.

The meanings of some important terms used in this document are given below:

• "Platform" — bdok1's website, application and all related digital services.
• "User" or "You" — the person who manages a registered account on bdok1.
• "We" or "bdok1" — the entity operating this platform.
• "Gaming Activities" — casino games, sports betting, live games and other wagering-related activities.
• "Account Balance" — the amount of real money held in a user's account.

These terms are drawn up in accordance with applicable laws of Bangladesh and apply equally to all users.

2. Account Registration and Eligibility

2.1 Age Requirement

Age will be verified based on the date of birth provided at the time of registration. bdok1 may request a copy of a government-issued identity document at any time for age verification.

2.2 One Account Per Person

Each person may open only one account. Operating multiple accounts under the same name, on the same device or from the same IP address is strictly prohibited. In the event of a breach of this rule, all accounts will be closed.

2.3 Providing Accurate Information

All information provided at the time of registration must be completely true, accurate and up to date. bdok1 reserves the right to cancel an account and forfeit all deposited funds if false information is provided.

2.4 Identity Verification (KYC)

bdok1 reserves the right to verify a user's identity at any time. As part of this process, a copy of a national identity card, passport or driving licence may be requested. Withdrawals may be held pending until verification is complete.

3. Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is prohibited. If you suspect any unauthorised access to your account, notify our support team immediately.

• Use a strong password and change it regularly.
• Do not share your account login details with anyone.
• Avoid logging in on public or unfamiliar networks.
• If you notice any unusual activity on your account, report it immediately to [email protected].

The user will be solely responsible for any loss arising from unauthorised use of the account, unless it is proven that the loss was caused by a fault on the part of bdok1.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposits

Payment methods currently accepted at bdok1: bKash, Nagad, Rocket and Upay. All deposits are processed in Bangladeshi Taka (BDT / ৳). Depositing funds from a third-party account is strictly prohibited.

4.2 Withdrawals

Withdrawal requests will only be approved to the same payment method used for the original deposit. The withdrawal process may be delayed if identity verification has not been completed. Withdrawals will be temporarily held if any active bonus conditions have not been met.

4.3 Currency and Fees

All transactions are completed in Bangladeshi Taka (৳). bdok1 generally does not charge any additional fees on deposits and withdrawals, however your payment service provider may impose its own fees — bdok1 is not responsible for such fees.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 15x, meaning the total bonus amount must be wagered 15 times before withdrawal.

5.2 Bonus Terms

• Each user is eligible for one welcome bonus.
• The terms of the promotion active at the time of receiving the bonus will apply.
• If wagering is not completed before the bonus expires, the bonus will be cancelled.
• bdok1 reserves the right to change, suspend or cancel any bonus offer at any time.
• Claiming bonuses through multiple accounts will be considered fraud.

5.3 VIP and Cashback Programme

bdok1 has four VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback; and Platinum — up to 1.0% weekly cashback. Cashback amounts are determined at bdok1's discretion and are subject to change.

6. Gaming Rules

6.1 Fair Play

bdok1 ensures that all games are conducted in a fair and transparent manner. Game outcomes are determined through Random Number Generator (RNG) technology, which is regularly tested by third parties.

6.2 Betting Limits

Each game and market has its own minimum and maximum betting limits. These limits are clearly displayed in the game interface. bdok1 reserves the right to change these limits at any time.

6.3 Technical Errors

bdok1 will not be liable for any loss caused by a technical issue or network disruption during a gaming session. In such cases, bdok1's decision will be considered final. If an incorrect payment is made due to an obvious computer error, bdok1 reserves the right to void that payment.

7. Prohibited Activities

The following activities are strictly prohibited on the bdok1 platform:

• Money laundering or illegal financial transactions.
• Bonus abuse — particularly claiming bonuses in an organised group.
• Operating multiple accounts.
• Attempting to artificially influence game outcomes.
• Hacking, sending viruses or attacking the platform's infrastructure.
• Harassing or defrauding other users.
• Operating an account using a false identity.
• Depositing funds from a third-party account.

8. Responsible Gaming

bdok1 places the highest importance on responsible gaming. We believe gaming is for entertainment — not to create financial stress. Users can set their own spending limits.

• Option to set a personal deposit limit.
• Request for temporary or permanent account self-exclusion.
• Review of gaming history to monitor gaming habits.
• If professional help is needed, our support team will point you in the right direction.

If gaming becomes a source of worry rather than enjoyment, please read our responsible gaming page.

9. Account Suspension and Closure

9.1 Closure by bdok1

bdok1 may suspend or permanently close an account without notice for any of the following reasons:

• Breach of any provision of these terms.
• Suspicion of fraudulent activity.
• Failure to complete identity verification.
• Direction from a regulatory authority.

9.2 Closure by the User

You may request account closure at any time by emailing [email protected]. All withdrawable balances must be withdrawn in accordance with the rules before the account is closed.

10. Limitation of Liability

bdok1 accepts no liability for the following:

• Financial loss resulting from a user's gaming activities.
• Any issue arising from internet connection disruption.
• Errors or delays by a third-party payment provider.
• Errors in the user's device or software.
• Indirect, incidental or consequential loss.

bdok1's maximum liability will in no circumstance exceed the actual amount of the disputed transaction.

11. Privacy and Data Protection

bdok1 takes the security of your personal information very seriously. Our platform is protected by SSL encryption technology. We do not sell your information to any third party.

Full details of how information is collected, stored and used can be found in our Privacy Policy, which forms an integral part of these terms.

12. Dispute Resolution

In the event of any dispute or complaint, please first contact our customer service team at [email protected]. We make every effort to resolve all complaints quickly and fairly.

How to submit a dispute:

• Send a full written description of the issue.
• Attach relevant screenshots or proof of transaction.
• bdok1 will provide an initial response within 7 working days.

If there is no appeal against bdok1's final decision, the dispute may be resolved in accordance with the relevant legal framework.

13. Changes to Terms

bdok1 reserves the right to change these terms and conditions at any time. For significant changes, we will publish a notice on the website. Continued use of the platform after changes will be considered as your agreement to the new terms.

You are advised to visit this page regularly to stay updated on the latest terms and conditions.

14. Contact & Support

If you have any questions about these terms or need any assistance, please contact us:

• 24/7 Live Chat: Get instant support in Bengali.
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week in Bengali to serve you.