bdok1's Privacy Policy

Section 1

Introduction and Overview

bdok1 ("we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. This privacy policy ("policy") explains what types of information we collect from users ("you" or "user") of our website bdok1.cam, how that information is used, and how we keep it secure.

By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. We may update this policy from time to time, and you will be notified of any changes in a timely manner.

Section 2

What Information We Collect

bdok1 may collect the following types of information from its users. The purpose of collecting this information is to provide you with the best service and to ensure the security of the platform.

2.1 Information You Provide Directly

During registration or account creation, you provide the following information:

• Full name and date of birth
• Email address
• Mobile number (for identity verification)
• Current address
• National ID card or passport number (for KYC verification)
• Payment information (bKash, Nagad, Rocket, or Upay account number)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Platform activity logs (login time, game history, transaction history)
• Cookies and session data
• Referral source (where you came from when you arrived at our site)

2.3 Information Received from Third Parties

For the purposes of identity verification (KYC), fraud prevention, and payment processing, we may sometimes receive information from third-party service providers. In such cases, the relevant third party's own privacy policy also applies.

Section 3

How We Use the Information We Collect

bdok1 uses the collected information for the following purposes. We commit that your information will be used only for these specific purposes:

3.1 Service Delivery and Operations

• To create, verify, and manage your account
• To process deposits and withdrawals
• To track gaming sessions and betting history
• To activate bonuses and promotional offers
• To manage VIP and rewards programs

3.2 Security and Legal Compliance

• To prevent fraud, money laundering, and suspicious activity
• To ensure age verification (for users aged 21 and above only)
• To meet applicable legal obligations
• To enforce responsible gaming policies

3.3 Communication and Support

• For 24/7 customer service and live chat support
• To send transaction-related notifications
• To send account security alerts
• To inform you about new promotions and offers (subject to your consent)

3.4 Platform Improvement

• To analyse and improve the user experience
• To resolve technical issues and for maintenance
• To plan new features and services

Section 4

Information Sharing and Disclosure

bdok1 never sells your personal information to third parties or discloses it for personal gain. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners operate under strict confidentiality agreements and may use the information only for specified purposes.

4.2 Legal Requirements

Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we disclose only the information that is legally required.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify you in advance.

Section 5

Cookies and Tracking Technologies

bdok1 uses cookies and similar tracking technologies to improve your browsing experience and to keep the platform running smoothly.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyse platform usage patterns and improve the service.
• Security cookies: For fraud detection and account protection.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly and may cause issues with maintaining your login session.

Section 6

Data Security Measures

bdok1 has adopted industry-standard security measures to keep your personal and financial information secure. Our security infrastructure is continuously updated.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is encrypted
• AES-256 encryption — for stored sensitive data
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Organisational Safeguards

• Access to user data is restricted to authorised staff only
• Regular privacy and security training for staff
• A rapid response plan in the event of a data breach
• Detailed logs of data processing activities are maintained

6.3 Password Protection

Your password is stored in hashed form — no bdok1 employee can ever see your password. No bdok1 representative will ever ask for your password by phone, email, or chat. If you receive any such request, treat it as a fraud attempt and notify our support team immediately.

Section 7

Data Retention Period

bdok1 retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the data.

7.1 Active Accounts

All information is retained while your account is active. Even after a request to close your account, certain information may be retained for a defined period to meet legal obligations.

7.2 Transaction History

Information relating to financial transactions (deposits, withdrawals, betting history) is retained for the long term in accordance with applicable laws and regulatory guidelines.

7.3 Marketing Consent

If you withdraw your consent for marketing communications, the use of your information for that purpose will stop immediately.

Section 8

Your Rights and Controls

We believe you should have full control over your own information. bdok1 ensures the following rights:

8.1 Right of Access

You may request to view the information we hold about you at any time. Most information can be viewed directly from your account dashboard. Contact our support team for more detailed information.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. General information can be changed directly from account settings; for changes relating to identity documents, please contact our support team.

8.3 Opting Out of Marketing

You have the right to opt out of promotional emails or messages at any time. This can be done by clicking the "unsubscribe" link in an email or by notifying our support team. Please note: transaction-related notifications (deposit/withdrawal confirmations) cannot be turned off.

8.4 Closing Your Account

You may request to close your account at any time. For more information, please see our Responsible Gaming page.

Section 9

Protection of Minors

bdok1 strictly provides services only to users aged 21 and above. We do not knowingly collect, store, or process the information of any minor.

All users must go through an age verification process at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact our support team immediately.

Section 10

Policy Changes and Updates

bdok1 may revise this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last updated" date at the top of the policy will be changed
• A notification will be sent to the registered email
• A notification will be shown after logging in to the platform

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. It is recommended that you read the policy carefully after any changes.

Section 11

Contact Us

For any questions, complaints, or requests regarding the privacy policy, please contact us through the following:

Our privacy team typically responds to emails within business days. For urgent matters, use live chat — our Bengali-speaking representatives are always ready.